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Customer Service Policies

Terms of Usage

1. Introduction

Aromafume ( ) is a website (the “Website”) operated by

Aromatan Cosmetics Pvt.Ltd (the “Website Owner”). The Website Owner,

including subsidiaries and affiliates (or "we" or "us" or "our") provides the

information contained on this Website or any of the pages comprising the

Website to visitors ("Visitors") (cumulatively referred to as "you" or "your"

hereinafter) subject to the terms and conditions set out in these Website terms

and conditions, the privacy policy and any other relevant terms and

conditions, policies and notices which may be applicable to a specific section

or module of this website. Please read this agreement carefully. By browsing,

accessing or using this website or by using any facilities or services made

available through it or by transacting through or on it, you are agreeing to the

terms and conditions that appear below (all of which are called the

"Agreement"). This Agreement is made between you and us.

2. Website Availability

o Aromafume may suspend the Website for any reason whatsoever,

o Aromafume reserves the right to make any changes to the Website or

o In the event that Aromafume, in its sole discretion, considers that you

including but not limited to repairs, planned maintenance or upgrades,

and shall not be liable to you for any such suspension.

to discontinue any aspect or feature of the Website without notice.

are making any illegal and/or unauthorised use of the Website, and/or

your use of the Website is in breach of these Terms, Aromafume

reserves the right to take any action that it deems necessary, including

terminating without notice your use of the Website and, in the case of

illegal use, instigating legal proceedings

3. Your Status

By placing an order to purchase Products (Order) through the Website, you

warrant that:

o You are legally capable of entering into binding contracts; and

o You are at least 18 years old; and

4. The Contract Between You and The Partner

o After placing an Order, you will receive an email from Aromafume

acknowledging that Aromafume has received your order. Please note

that this does not mean that your Order has been accepted. Your

Order constitutes an offer to Aromafume to buy a Product from the third

party that offers the Product for sale via the Website (the Partner). All

orders are subject to acceptance by the Partner, and the Partner will

confirm such acceptance to you by sending you an email that confirms

that the Product has been dispatched (the Dispatch Confirmation). The

o Each Contract relates only to those Products whose dispatch the

contract between the Partner and you (Contract) will only be formed

when the relevant Partner sends you the Dispatch Confirmation.

Partner has confirmed in the Dispatch Confirmation. The Partner shall

not be obliged to supply any other Products which may have been part

of your Order until the dispatch of such Products has been confirmed

by way of a Dispatch Confirmation.

to your use of the Website and the Services available therein.

o For the avoidance of doubt, your contract with Aromafume relates only

5. Credit Card Payment

In a credit card transaction, you must use your own credit card. We will not be

liable for any credit card fraud. The liability to use a card fraudulently will be

on the user and the onus to 'prove otherwise' shall be exclusively on the user

6. Trademarks

The trademarks, names, logos and service marks (collectively "trademarks")

displayed on this website are registered and unregistered trademarks of the

Website Owner and the suppliers of the products listed on the Website.

Nothing contained on this website should be construed as granting any

licence or right to use any trademark without the prior written permission of

the Website Owner.

7. External Links

External links may be provided for your convenience, but they are beyond the

control of the Website Owner and no representation is made as to their

content. Use or reliance on any external links and the content thereon

provided is at your own risk. When visiting external links you must refer to that

external websites terms and conditions of use. No hypertext links shall be

created from any website controlled by you or otherwise to this website

without the express prior written permission of the Website Owner. Please

contact us at if you would like to link to this website or

would like to request a link to your website.

8. Specific Use

You further agree not to use the website to send or post any message or

material that is unlawful, harassing, defamatory, abusive, indecent,

threatening, harmful, vulgar, obscene, sexually orientated, racially offensive,

profane, pornographic or violates any applicable law and you hereby

INDEMNIFY the Website Owner against any loss, liability, damage or

expense of whatever nature which the Website Owner or any third party may

suffer which is caused by or attributable to, whether directly or indirectly, your

use of the website to send or post any such message or material.

9. Aromafume Refund Policy

Products returned by you because of a manufacturing defect will be refunded

in full, including a refund of any standard delivery charges for sending the item

to you and the cost incurred by you in returning the item to us. Aromafume will

not refund any opened or used products or items which do not contain any

manufacturing defects.

10. Disclaimer of Liability

The Website Owner shall not be responsible for and DISCLAIMS all liability

for any loss, liability, damage (whether direct, indirect or consequential),

personal injury or expense of any nature whatsoever which may be suffered

by you or any third party (including your company), as a result of or which

may be attributable, directly or indirectly, to your access and use of the

website, any information contained on the website, your or your company's

personal information or material and information transmitted over our system.

In PARTICULAR, neither the Website Owner nor any third party or data or

content provider shall be liable in any way to you or to any other person, firm

or corporation whatsoever for any loss, liability, damage (whether direct or

consequential), personal injury or expense of any nature whatsoever arising

from any delays, inaccuracies, errors in, or omission of any share price

information or the transmission thereof, or for any actions taken in reliance

thereon or occasioned thereby or by reason of non-performance or

interruption, or termination thereof.

11. User of the Website

The Website Owner does not make any warranty or representation that

information on the website is appropriate for use in any jurisdiction (other than

India). By accessing the website, you warrant and represent to the Website

Owner that you are legally entitled to do so and to make use of information

made available via the website.

12. No Commercial Use

This Website is for your personal, non-commercial use only. You may not

modify, copy, distribute, transmit, display, perform, reproduce, publish,

license, commercially exploit, create derivative works from, transfer, or sell

any content, software, products, or services contained within this site. You

may not use this site, or any of its content, to further any commercial purpose,

including any advertising or advertising revenue generation activity on your

own site.

13. Visitor Registration

Visitors will need to register with the Website in order to use some of the

services or features made available on this Website. When you register, you

are required to provide information about yourself that is true, accurate,

current and complete in all respects. Should any of your registration

information change, please notify us immediately either using the Website’s

automated service, or via e-mail at We may change

registration requirements from time to time.

14. General

o Entire Agreement

These website terms and conditions constitute the sole record of the

agreement between you and the Website Owner in relation to your use

of the website. Neither you nor the Website Owner shall be bound by

any express tacit or implied representation, warranty, promise or the

like not recorded herein. Unless otherwise specifically stated these

website terms and conditions supersede and replace all prior

commitments, undertakings or representations, whether written or oral,

between you and the Website Owner in respect of your use of the


o Alteration

The Website Owner may at any time modify any relevant terms and

conditions, policies or notices. You acknowledge that by visiting the

website from time to time, you shall become bound to the current

version of the relevant terms and conditions (the "current version") and,

unless stated in the current version, all previous versions shall be

superseded by the current version. You shall be responsible for

reviewing the then current version each time you visit the website.

o Conflict

Where any conflict or contradiction appears between the provisions of

these website terms and conditions and any other relevant terms and

conditions, policies or notices, the other relevant terms and conditions,

policies or notices which relate specifically to a particular section or

module of the website shall prevail in respect of your use of the

relevant section or module of the website.

o Waiver

No indulgence or extension of time which either you or the Website

Owner may grant to the other will constitute a waiver of or, whether by

estoppel or otherwise, limit any of the existing or future rights of the

grantor in terms hereof, save in the event or to the extent that the

grantor has signed a written document expressly waiving or limiting

such rights.

o Cession

The Website Owner shall be entitled to cede, assign and delegate all or

any of its rights and obligations in terms of any relevant terms and

conditions, policies and notices to any third party

o Severability

All provisions of any relevant terms and conditions, policies and notices

are, notwithstanding the manner in which they have been grouped

together or linked grammatically, severable from each other. Any

provision of any relevant terms and conditions, policies and notices,

which is or becomes unenforceable in any jurisdiction, whether due to

voidness, invalidity, illegality, unlawfulness or for any reason whatever,

shall, in such jurisdiction only and only to the extent that it is so

unenforceable, be treated as pro non scripto and the remaining

provisions of any relevant terms and conditions, policies and notices

shall remain in full force and effect.

o Applicable

Any relevant terms and conditions, policies and notices shall be

governed by and construed in accordance with the laws of India

without giving effect to any principles of conflict of law. You hereby

consent to the exclusive jurisdiction of the courts of Mumbai, India in

respect of any disputes arising in connection with the website, or any

relevant terms and conditions, policies and notices or any matter

related to or in connection therewith.

o Comments or Questions

If you have any questions, comments or concerns arising from the

website or any other relevant terms and conditions, policies and

notices contact us at